Shipping policy

Shipping Policy

Thank you for shopping with TrueShape Collective. We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below.

Processing Time

All orders are processed within 2–5 business days after your purchase has been confirmed.

Please note that orders are not processed, shipped, or delivered on weekends or public holidays.

Shipping Time

Once your order has been processed, it will be shipped and typically delivered within 5–7 business days, depending on your location and the shipping carrier.

Delivery times may vary during peak seasons, holidays, or due to factors beyond our control.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please allow 24–48 hours for tracking updates to appear in the carrier's system.

Shipping Delays

While we strive to ensure timely delivery, unexpected delays may occur due to weather conditions, carrier disruptions, holidays, or other unforeseen circumstances.

We appreciate your patience and understanding should any delays arise.

Questions?

If you have any questions regarding your order, shipping status, or delivery, please contact us at:

help.juanramongaxiolarios@gmail.com

We are always happy to assist you.